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Privacy Policy

Effective Date: July 15, 2025

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Serene Lab Services, LLC (“we,” “our,” or “us”) respects your privacy. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website or use our lab testing services, including DNA testing, DOT drug and alcohol testing, and other clinical services.

-Information We Collect

When you visit our website or schedule a test, we may collect:

Personal Information:

  • Full name

  • Date of birth

  • Address

  • Phone number

  • Email address

  • Driver’s license or state ID (for DOT testing)

  • Employer information (if testing is job-related)

  • Health information related to testing services

  • Payment details

Website Usage Information:

  • IP address

  • Browser type

  • Device type

  • Pages you view on our site

  • Date and time of your visit

-How We Use Your Information

We use your information to:

  • Schedule and perform lab tests

  • Contact you about appointments, test results, and service updates

  • Share results with your employer (for workplace testing) or government agencies when required by law

  • Process payments

  • Improve our website and services

  • Respond to your questions or concerns

We do not sell your personal information.

-Who We Share Information With

We may share your information with:

  • Certified laboratories and medical professionals to complete testing

  • Employers or their representatives for job-related testing services

  • Government agencies like the Department of Transportation (if legally required)

  • Secure third-party providers who help us manage scheduling, payment processing, or data storage

  • Legal authorities, if necessary for safety or compliance reasons

-How We Protect Your Information

We take your privacy seriously and use security measures to protect your data, including:

  • Secure servers with password protection

  • Encrypted data transmissions when needed

  • Limiting employee access to sensitive information

  • Regular system reviews to maintain security

-Your Privacy Rights

You have the right to:

  • Request a copy of your personal information

  • Ask us to update or correct your information

  • Request to delete your information when legally permitted

  • Unsubscribe from marketing emails

To exercise these rights, contact us at info@serenelabservices.com or (502) 365-5272

-Links to Other Websites

Our website may include links to third-party websites. We are not responsible for their privacy practices and encourage you to review their policies.

-Changes to This Privacy Policy

We may update this Privacy Policy at any time. Any changes will be posted here with a new effective date.

-Contact Us

If you have questions or concerns about this Privacy Policy, please contact:

Serene Lab Services, LLC

734 W Main Street

Suite 106-H1

Louisville, KY 40202

info@serenelabservices.com
(502) 365-5272

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