Refund Policy

Effective Date: July 15, 2025

At Serene Lab Services, LLC, we strive to provide accurate and reliable testing services. Please read our refund policy carefully before purchasing or scheduling services.

1. General Policy

• All payments for laboratory services (including DNA testing, DOT drug and alcohol testing, and other clinical services) are non-refundable once the service has been performed.

• This is because testing requires time, materials, and laboratory processing that cannot be reversed once started.

2. Refund Eligibility

Refunds may be issued only under the following circumstances:

• If you cancel your appointment at least 24 hours in advance and no services have been rendered.

• If a payment was made in error (duplicate transaction, incorrect amount, etc.).

• If we are unable to perform the service due to our error or circumstances beyond your control (e.g., equipment failure, lab closure).

3. Non-Refundable Situations

Refunds will not be provided for:

• Failure to appear for a scheduled appointment (no-shows).

• Refusal or inability to provide a valid specimen at the time of testing.

• Situations where testing was performed correctly and results were delivered, regardless of outcome.

• Employer or third-party payment disputes (these must be handled with your employer or the requesting organization).

4. Refund Process

• To request a refund, you must contact us within 7 business days of the transaction.

• Approved refunds will be issued to the original payment method within 7–10 business days.

• In some cases, a processing fee may be deducted from the refund amount.

5. Contact Us

To request a refund or ask questions about this policy, please contact:

Serene Lab Services, LLC

734 W Main Street

Suite 106-H1

Louisville, KY 40202
Email: info@serenelabservices.com
Phone: (502) 365-5272